Refund and Return Policy

At PartySparkz, we aim to provide high-quality products and a smooth B2B ordering experience. Please review our Return & Refund Policy to understand how we handle returns, exchanges, and refunds.

1. Order Verification

All orders are carefully checked and packed before dispatch. We recommend verifying your order details (product type, quantity, shipping address) before completing payment.

2. Return Eligibility

Returns are accepted under the following conditions:

• Damaged or Defective Products: If products are received in damaged or defective condition.
• Wrong Item Shipped: If you receive an incorrect product.
• Manufacturing Defects: Evident quality issues in packaging or product.

Note:

• Returns are not accepted for change of mind or bulk surplus stock.
• Products must be unused, in their original packaging, and reported within 48 hours of delivery.

3. Return Process

To initiate a return:

1. Email us at [Insert Email] with your Order ID, product details, and photo/video proof of the issue.
2. Our team will review your request and provide a return authorization if eligible.
3. Once approved, the product must be shipped back to the provided return address within 7 working days.

4. Refunds

• Approved refunds will be processed within 7–10 working days after we receive and inspect the returned items.
• Refunds will be made via the original payment method or as store credit, depending on the situation.
• For bulk B2B orders, refunds may be adjusted against future invoices.

5. Non-Returnable Items

• Used or opened products.
• Customized or special-order items.
• Items returned without prior authorization.

6. Cancellations

• Orders can be cancelled before dispatch only.
• Once the order is shipped, it cannot be cancelled.
• For prepaid orders, cancellation refunds will be processed within 5–7 working days.

7. Contact for Returns & Refunds

For return or refund queries, reach us at:
Email:  info@partysparkz.co
Phone: +8613965027483